Understanding the Difference Between a Satisfied and Loyal Customer
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Nowadays, there’s a great demand in e-commerce development, along with a multitude of peculiarly talented and professional outsourcing teams that deliver great products and services.
However, what makes Multi-Programming Solutions stand out is an exceptional client care along with high quality development services and technical support on each stage of the product lifecycle.
We set a goal to transform any new partnership into cooperation through years, and every satisfied customer into a loyal client. We believe that every long-term business relationships are built on trust, transparency and, eventually, friendship.
Our attention to customer’s needs has served the fact that we have now spent 10 years constantly building, maintaining and improving the Tuugo B2B and B2C directory portal which allows small local businesses to interact with a huge number of customers and sell their products.
“…they have the personal treatment, which is what I like about them. They take their work seriously. If you need something, you’ll get it. If it seems difficult or impossible, they’ll still get it done…” – Markus Sender, Tuugo owner Read Full Review
Now Tuugo has 6 millions of unique visitors monthly and more than 30 millions of registered companies. There are more than 500 requests to the database per second from over 60 countries.
Working along with the customer as a Team, we tightly collaborate and bring whatever each of us can, to make our common project better.
“I interfaced with the whole team on a daily basis. We had our scrum call in the mornings and we’d go over the day’s updates. We had the full team on the calls in case any specific questions or points needed to be addressed. They would compile all the updates.” – President, Software Solutions Company Read Full Review
If you look at our clients’ list you won’t see a wide range of companies and corporations, but loyal individuals and small or midsize businesses who’d stayed with us for years.
“…if I have a problem, it’s solved pretty quickly as well as personally. I wouldn’t work with a big company; I prefer working with Multi-Programming Solutions because they have personality…They have their own ideas and try to improve what I have in mind.” – Markus Sender, Tuugo owner Read Full Review
The words of loyalty, appreciation and recognition our clients leave about us on Clutch mean so much to us! That way we are sure we do everything right.
“The application has changed the shape of our business. Around 80% of our company’s revenue comes from it.” – Uygar Turantekin, alloverprint.it owner Read Full Review
We’re honored to have a perfect 5-star ranking on Clutch, a B2B services marketplace and verified reviews platform. According to the Clutch research methodology, which maps business services companies in specific markets and verifies their trustworthiness to help customers identify the best company for their project, our company is listed as one of the top e-commerce developers.
“We, at Multi-Programming Solutions, believe in success of every project we take on board. Our clients deserve the most deliberate and professional service which we scrupulously provide. We guarantee to bend over backwards to create an appropriate solution for our future long-term partners. ” – Mary Kharabet, Client Development Manager